FAQs

Frequently Ask Questions

Faq

How can we assist you?

Q1: How are your services different from a typical “agency” or “middleman”?

A1: We are not a medical provider. We focus on coordination and resource matching. We help you: Connect with suitable fertility clinics based on your needs, Arrange trusted services like egg banks and logistics partners and Ensure clear processes and transparent costs. All medical treatments are done directly by the clinics.

Q2: How do I start the consultation process?

A2 : You can fill out our website form or contact our 24/7 bilingual support team to book a 15-minute video consultation. In this session, we will: Learn about your basic situation and needs Explain our services and fees. Provide initial recommendations on suitable options

Q3: What does the consultation and advisory service fee include?

A3 :Consultation fee: Covers initial needs assessment and basic guidance on suitable options. Service fee: Covers full coordination support, including clinic matching, partner coordination, document assistance, cross-border communication, and progress tracking. Detailed pricing is available on the “Fees & Payment” page. We accept international credit/debit cards, Alipay, and bank transfers.

How & Why

Q4：How long does the overall coordination process take?

The coordination timeline varies depending on individual needs and destination. Generally, the full process—from initial consultation to completion of coordination—takes about 3 to 12 months. We will also provide a personalized timeline estimate based on your specific situation.

Q6：What if I face an emergency while overseas?

We provide full bilingual coordination support. During working hours, your dedicated coordinator will respond promptly. For emergencies, you can contact our 24/7 hotline, and we will assist you in reaching the local partner clinic or help coordinate the necessary arrangements.

Q8：How is my medical information and privacy protected?

We strictly follow privacy protection policies. Without your explicit consent, we will not share your personal or medical information with any third parties. All data and documents are transmitted through secure, encrypted channels.

Q5：How do you ensure the quality of partner clinics?

We only work with licensed providers that have good reputations and experience serving international patients. All partner fertility clinics, egg banks, and logistics providers go through basic compliance checks. We also regularly update our partner list and improve recommendations based on client feedback.

Q7：Which countries and regions do you cover？

Our partner network is mainly located in: The United States (including Irvine, California, Las Vegas, and other cities) Asia (including Malaysia and other selected regions) Whether you are based in Australia, Europe, or Asia, we can help match you with suitable resources and provide end-to-end cross-border coordination based on your needs.

Q9：Will a professional translator be available during my consultation?

Yes, we provide professional medical interpretation services as a core part of our coordination process. We recognize that clinical accuracy is paramount, so we do not rely on general translation apps or informal interpreters. Instead, we ensure your consultations are supported by experts who specialize in healthcare communication.